Full Job Description
Mac Resource is looking for an Apple Hardware Repair Technician. To work in our Service Department. We are an Apple Service Provider in Huntsville, AL. We have been in business for 33 years, we are the only other Apple Authorized location in Huntsville besides Apple Corporate.
Diagnose and troubleshoot malfunctioning Apple hardware and software
Replace and/or upgrade internal hardware components of Mac laptops and desktops
Install operating systems and software
Communicate with customers regarding repair status; advise the best course of action
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Advise customers on the purchase of Apple products and service
Maintain and update our customer database used in creating service request orders
Special Skills, Experience, And Requirements:
Ideal candidates will have excellent technical and customer support skills.
Proficiency in Apple OS and configuration
Passionate about technology, computers, and learning new systems
Excellent customer service and interpersonal communication skills
Excellent verbal and written communication skills
Exceptional organizational skills
Must be able to carry up to 50 LBS.
Able to maintain a positive attitude provide fast-paced, detail-oriented work